Terms of Service & Conditions

1. Introduction

Welcome to Green Aura, your trusted partner in creating and maintaining beautiful, sustainable outdoor spaces. These Terms of Service ("Terms") govern your use of our website located at https://greenaura.org.in and all related services, features, and content provided by Green Aura ("we," "us," or "our").

Green Aura specializes in comprehensive gardening and landscaping services, including but not limited to garden design, plant installation, lawn maintenance, irrigation systems, and ongoing horticultural care. We are committed to creating harmonious outdoor environments that promote sustainability and enhance your connection with nature.

2. Acceptance of Terms

By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.

3. User Responsibilities

As a user of Green Aura's services, you agree to:

Prohibited Activities

You may not use our services to:

4. Bookings and Services

Service Booking Process

All service bookings are subject to availability and confirmation by Green Aura. When you request a service through our website, mobile app, or by contacting us directly, you are making an offer to purchase our services under these Terms.

Service Delivery

We strive to provide services according to the agreed schedule. However, service delivery may be affected by weather conditions, seasonal factors, or unforeseen circumstances. In such cases, we will make reasonable efforts to reschedule at the earliest opportunity and notify you promptly.

Service Specifications

Detailed service specifications, including scope of work, materials to be used, timeline, and pricing, will be provided in writing before service commencement. Any modifications to the agreed services must be approved in writing by both parties.

5. Payments, Refunds, and Cancellations

Payment Terms

Payment terms vary depending on the type and scope of services. Standard payment options include:

Accepted Payment Methods

We accept various payment methods including cash, bank transfers, UPI, credit/debit cards, and online payment gateways. All payments are processed securely through encrypted channels.

Cancellation Policy

Refund Policy

We stand behind the quality of our work. If you are not satisfied with our services, please contact us within 7 days of service completion. We will assess the situation and provide appropriate remedies, which may include service correction, partial refund, or full refund in cases of significant service failure.

6. Intellectual Property Rights

All content on the Green Aura website, including but not limited to text, graphics, logos, images, garden designs, plant arrangements, and software, is the exclusive property of Green Aura or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

Your Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include the right to:

Custom Design Rights

For custom landscaping and garden design services, Green Aura retains intellectual property rights to all original designs, concepts, and plans created for your project. However, you receive a perpetual license to implement and maintain the design on your property.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Green Aura's liability for any claims arising from or related to our services shall be limited to the total amount paid by you for the specific services giving rise to the claim.

Exclusions and Limitations

Green Aura shall not be liable for:

8. Privacy and Data Usage

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Data We Collect

We may collect personal information including but not limited to:

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Green Aura. We provide these links for your convenience and reference only.

Green Aura has no control over and assumes no responsibility for the content, privacy policies, terms of use, or practices of any third-party websites or services. We do not warrant the offerings of any third-party websites or their compliance with applicable laws.

You acknowledge and agree that Green Aura shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any third-party content, goods, or services.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in [Your City/State], India.

Dispute Resolution

Before initiating any legal proceedings, we encourage you to contact us directly to resolve any disputes amicably. We are committed to working with our clients to find mutually satisfactory solutions to any issues that may arise.

11. Modifications to Terms

Green Aura reserves the right to modify, update, or replace these Terms at any time at our sole discretion. We will provide reasonable notice of material changes by:

Your continued use of our website or services after any such changes constitutes acceptance of the new Terms. It is your responsibility to review these Terms periodically for updates.